Technology
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Back in the day Discord's advantage was that it provided a way for people to set up a voice communication server with push-to-talk without any technical knowledge and for free. I don't know how they're ahead of competition now.. I don't know what their killer features are.
I use it occasionally but there are a few problems that always drive me away . 1) I have muted all the servers but I still get occasional sound notifications and just cannot find any source for them, might be a bug 2) there is no global notification history. To me that seems like a must-have feature and I don't know how people stand to use discord without it 3) ui feels very clunky. To me it seems like I spend way too much time navigating through the ui and searching for things. For example, scrolling through the servers and trying to remember which icon was which. Anyway, I would be interested in hearing why people do use it besides everybody being there.
1 is definitely a bug, I'm in like 50 servers and I don't have that happen like ever. 3 I can't dispute, but I think that's largely because they've increased their feature set for different kinds of users faster than their UI team has been able to accommodate for them. Better sorting for servers would be amazing
2, there definitely is. On mobile it's the bell icon at the bottom when you pull out the sidebar, on desktop it's the icon that looks like a desk tray at the top right, they let you see notifications either from the active server or globally, so idk what you mean.