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this post was submitted on 07 Dec 2023
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A Boring Dystopia
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It says it would take 30 business days. That means it would pass the date the cruise starts, so she would not be able to get a refund at all.
If Caitlin did want to try to get the original amount back, she’d have to email and send the death certificate to a specific email address, which may take up to 30 days to respond.This kind of language usually means "Yes, we will refund you in full as you have notified us. However, this processes isn't fast and it has the requirement of us receiving the Death Certificate and validating it on our side before we issue a refund."
Did she specifically ask: "Okay, if I send in the request now to the email address you've given me, and I send the Death Certificate, does that mean I'll be receiving the full refund even if your process takes time and the ship sails without them?"
No. That's not how things work.
The refund could take 30 days to go into her bank account. She would get the refund if she sent them the info like a normal person.
It says it could take up to 30 days. That doesn't mean that the refund might still not have been granted even post-cruise.