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Why is everything in consumer / American life so fucking shitty now - and companies literally just say 'oh bc profit margins' and we're now expected to swallow that and sympathize? (lemmy.world)

submitted 11 months ago* (last edited 11 months ago) by [email protected] to c/[email protected]

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like I went to taco bell and they didn't even have napkins out. they had the other stuff just no napkins, I assume because some fucking ghoul noticed people liked taking them for their cars so now we just don't get napkins! so they can save $100 per quarter rather than provide the barest minimum quality of life features.

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[–] [email protected] 2 points 11 months ago

Perhaps I should have clarified that for the sake of discussion I was taking OP's comment at face value, but the essentials are the same either way. Whether it's a chain-wide declaration that napkins are done, a single store doing away with them, or just a sufficiently casual attitude to restocking them that allowed them to run out in the first place, the math in the end is all the same. They can and will let their service get a little shittier, because they know they'll save more money than they lose.