this post was submitted on 22 Jun 2023
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Perils of living in Massachusetts. I hope similar laws pass federally in the United States.
That being said, I've been on the other side of GDPR. Getting ready for GDPR around 2017 was so much work. We initially had a lengthy confluence runbook with all the places data had to be deleted from. It took a while to automate. Painful, but it's the right thing to do.
RE: OP
IANAL, but I agree. In my past companies, when a GDPR deletion request comes, we follow through and delete the data. We might ask users to verify their identity but that's about it. It should be 2-3 emails back and forth.