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UnitedHealth uses AI model with 90% error rate to deny care, lawsuit alleges | For the largest health insurer in the US, AI's error rate is like a feature, not a bug (arstechnica.com)

submitted 1 year ago by [email protected] to c/[email protected]

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UnitedHealth uses AI model with 90% error rate to deny care, lawsuit alleges | For the largest health insurer in the US, AI's error rate is like a feature, not a bug::For the largest health insurer in the US, AI's error rate is like a feature, not a bug.

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[–] [email protected] 10 points 1 year ago

Not just the insurer. I've had a few hospitals and doctors file claims that the insurer rejected because they didn't follow the right process or use the right code. A few times I couldn't get the provider to refile and I had to make up for their incompetence (i.e. paid the full amount out of pocket). For all the times I did get them to correct their mistakes I didn't get any kind of discount or credit.