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this post was submitted on 14 Jul 2023
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Asklemmy
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This is the thing that most companies seem to obsess over these days: https://en.m.wikipedia.org/wiki/Net_promoter_score
I think it's just a fad.
NPS is a way for lazy managers to avoid having to actually interact with customers. There's no way one number can encapsulate how a customer feels, but they're going to try because it's easier and cheaper.