this post was submitted on 05 Nov 2023
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[–] [email protected] 17 points 1 year ago (1 children)

Right up there with customer service lines that just have menus of canned responses that don't address your need. No, I don't need to hear your hours, I don't need to know where you are, I can find all of that online. I need to talk to a human being.

[–] [email protected] 8 points 1 year ago (1 children)

A few years back you could say "operator" or press zero to get transferred to an actual person. In my experience it only works about 1/3 of the time these days.

Sometimes the system would even escalate your call if you were swearing while you were on hold.

[–] [email protected] 4 points 1 year ago (1 children)

Swear. Loudly. Scream 'Fuck This Shit'.

It works and gets you a more immediate operator. May or may not be one with empathy, but 🤞

[–] [email protected] 3 points 1 year ago* (last edited 1 year ago) (1 children)

Sure! I'm transferring your call now!

[–] [email protected] 2 points 1 year ago

Sure! I'm transferring your call now!

Hangs up