this post was submitted on 06 Nov 2023
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What would you use to remotely support a computer with "LAN" access? (programming.dev)
submitted 1 year ago by [email protected] to c/[email protected]
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I have a few family members that I help support. For instance, I installed Linux Mint on my grandmother's PC. She doesn't know any different and my young cousin doesn't understand it so he finally stopped giving it viruses. I used to use TeamViewer to take over her PC when she needed support but I got my account banned because they believed I was using it commercially. Oh well!

I have Tailscale installed on the computers. This gives me SSH access. What would you suggest? RDP? Something else?

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[–] [email protected] 4 points 1 year ago (2 children)

Check out rustdesk, would that suit?

[–] [email protected] 2 points 1 year ago

I'll look more into it. Multiple have suggested it now

[–] [email protected] 1 points 1 year ago (2 children)

The thing about rustdesk is I don't see how I could run it unless I am at the computer. Ideally, I'd like to be able to take control without having to walk through like, "look for an app called "rust desk". Is there a way to open a desktop application through SSH so that it opens on their open desktop?

[–] [email protected] 2 points 1 year ago

I've not run it on that platform, I would imagine they have similar capabilities in the Linux version.

It runs in portable mode by default, as you suggest this means it needs to be run each time.

So for unattended windows machine I installed it as a service and activated a permanent password for it. Problem solved!

[–] [email protected] 2 points 1 year ago

Alternatively, you could set rustdesk to run on startup/login, so neither you nor the user needs to manually start it.