this post was submitted on 05 Nov 2023
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Hello, I have this laptop and need to update it, but the internet seems to be unable to connect. here are some details. at first it worked, but after i updated it (i think) it stopped working. I tried to enter the home's wifi password and such, but now it says (cant connect to this network). it doesn't even prompt me to enter the password anymore, it just automatically "connects" and says the error. I can't even forget the network, it only says connect when i right-click it. I tried to restart the network and nothing happened, and i deleted the wifi driver and still nothing. I honestly don't know what to do. if you have any ideas. do tell, thank you.

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[โ€“] [email protected] 4 points 1 year ago* (last edited 1 year ago) (3 children)

Since you've uninstalled the WiFi driver, try:

  • Reinstall driver

  • Restart computer, modem, and router

  • Double check that there's not a WiFi switch that's off. I've seen physical switches and Fn buttons for this.

  • Try to connect to WiFi

  • Make a hotspot with your phone and try to connect to that

If it fails to connect to both WiFi and the hotspot, then it might be a driver, OS, or hardware problem. You could redownload the driver on another computer (or via Ethernet if you can connect that way) and try again. Similar for the OS, but I don't know Windows so seek specific advice for that. Hardware is easy. A WiFi adapter like this should work

Edit: Also make sure that your network is working correctly. Do other devices connect to the Wi-Fi? Turn your phone's data off and connect, then see if it loads anything. Could be the internet's out or the modem.

[โ€“] [email protected] 2 points 1 year ago

alright, I managed to update the os. but still nothing. everything else in the house connects to the network but the hp laptop.

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