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CEO replaces 90% of support staff with AI, praises the system on Twitter
(www.techspot.com)
This is a most excellent place for technology news and articles.
Yes! Support through call centers has been notoriously hard to get right. It requires a lot of employees, it is really hard to scale with demand and it can push customers away if it is not working well. And on top of this, the people working in them are among the least satisfied employees.
If this can be automated away somehow, everyone wins.