this post was submitted on 12 Jul 2023
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Unless your computer doesn't have the knowledge base, training, or connections/features necessary to solve your problem. I lost access to my email last week because I forgot to update my nameserver when my provider switched servers. It's not that I didn't know what to do or how to do it, but I couldn't log into my registrar account because it uses an email as a quasi-2FA challenge. I ended up needing a human to send me a 2FA(-ish) code via my on-file phone rather than via email so I could update my MX records. There was no need for me to talk to an actual human to get that alternate method, an AI chat-bot could have performed that function.