this post was submitted on 12 Jul 2023
293 points (97.1% liked)

Technology

59232 readers
3695 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago
MODERATORS
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
293
CEO replaces 90% of support staff with AI, praises the system on Twitter (www.techspot.com)
submitted 1 year ago by [email protected] to c/[email protected]
97 comments fedilink hide all child comments
you are viewing a single comment's thread
view the rest of the comments
[–] [email protected] 25 points 1 year ago* (last edited 1 year ago)

Time to first response went from 1m 44s to INSTANT!
Resolution time went from 2h 13m to 3m 12s
Customer support costs reduced by ~85%

No mention of what happened to customer satisfaction. But given how low it already was with their human support he clearly didn't give a shit about that to begin with. I, too, give very quickly when I realize I'm chatting with a bot.