this post was submitted on 11 Jul 2023
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62
Dukaan lays off 90% of support staff after introducing AI chatbot for customer support (www.moneycontrol.com)
submitted 1 year ago by [email protected] to c/[email protected]
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Dukaan founder and CEO Suumit Shah revealed that 90% of the company’s support staff has been laid off after the introduction of an AI chatbot to answer customer support queries.

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[–] [email protected] 2 points 1 year ago

often times it will get actual documented solutions wrong too. this is an example of the same type of concept implemented in the MDN