this post was submitted on 14 Oct 2023
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Homestead

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This is a community for people who are working toward a sustainable personal environment. This includes crofters, homesteaders, hobby, small, and family farmers. Hunters, gatherers, cultivators, and keepers are all welcome.

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Wood pellet stove servicing on Vancouver Island? (lemmy.ca)
submitted 1 year ago* (last edited 1 year ago) by [email protected] to c/[email protected]
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A wire broke off the ignitor element in our Harman unit. I have ordered a replacement and it looks simple enough to fix myself. But before sourcing the part I had called about 5 different fireplace companies in the area, and it seems everyone has dropped all support for pellet stoves in recent years! Not only does no one sell them any more (other than Canadian Tire), but they all outright refused to even consider sending a repairperson to help.

It's a bit infuriating. I am calling them, literally saying "please come take my money at your standard hourly rate". One would think "struggling businesses" would be more willing to take on what should be profitable work.

Is it such a liability issue for them that they're actually afraid to take on the work?

What if something bigger fails someday on my pellet stove? Why is no one on the island now willing to work on one?

If you know of someone who does still service wood pellet stoves on the island (Courtenay/Comox), please reply here or DM me. Thanks.

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[–] [email protected] 2 points 1 year ago

I find the second one curious, if they're charging by the hour, one would think they would prefer things that need maintenance calls, more money that way right?

To me it sounds like there's some other reason that doesn't sound good to say to customers, so that's the lie they made up instead. Because you're right, it makes absolutely no fucking sense. And in my experience business owners spout all kinds of nonsensical bullshit when they're trying to hide something.