this post was submitted on 07 Oct 2023
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341
Business owner 'hires' ChatGPT for customer service, then fires the humans (nationalpost.com)
submitted 1 year ago by [email protected] to c/[email protected]
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[โ€“] [email protected] 8 points 1 year ago (1 children)

If you're staying up nights worrying about this, you don't really understand the technology

And you think managers, the people deciding who gets replaced by AI, understand the technology?

[โ€“] [email protected] 3 points 1 year ago

This is part of the problem. They don't, and won't, fully understand the technology or its limitations or long-term impacts. They will understand that the salesman pushing the AI product told them it could eliminate 5-10% of their workforce. Whether or not the product can actually do that effectively won't matter, they'll still buy it, implement it, and fire a bunch of people.