this post was submitted on 25 Sep 2023
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100% self checkout with just a single lane or two for full service
It's not 100% if there are other lanes.
Lol, you're right. I was thinking how the single lane is usually the service desk, where they are also dealing with returns, online orders, customer issues, etc, I hardly consider it a dedicated lane experience. It becomes clear the intention is 100% self checkout while that lane is for exceptions.