this post was submitted on 03 Sep 2023
1062 points (94.5% liked)
linuxmemes
21615 readers
1482 users here now
Hint: :q!
Sister communities:
Community rules (click to expand)
1. Follow the site-wide rules
- Instance-wide TOS: https://legal.lemmy.world/tos/
- Lemmy code of conduct: https://join-lemmy.org/docs/code_of_conduct.html
2. Be civil
- Understand the difference between a joke and an insult.
- Do not harrass or attack members of the community for any reason.
- Leave remarks of "peasantry" to the PCMR community. If you dislike an OS/service/application, attack the thing you dislike, not the individuals who use it. Some people may not have a choice.
- Bigotry will not be tolerated.
- These rules are somewhat loosened when the subject is a public figure. Still, do not attack their person or incite harrassment.
3. Post Linux-related content
- Including Unix and BSD.
- Non-Linux content is acceptable as long as it makes a reference to Linux. For example, the poorly made mockery of
sudoin Windows. - No porn. Even if you watch it on a Linux machine.
4. No recent reposts
- Everybody uses Arch btw, can't quit Vim, and wants to interject for a moment. You can stop now.
Please report posts and comments that break these rules!
Important: never execute code or follow advice that you don't understand or can't verify, especially here. The word of the day is credibility. This is a meme community -- even the most helpful comments might just be shitposts that can damage your system. Be aware, be smart, don't fork-bomb your computer.
founded 2 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Cause literally everything is in the wiki, written out very simply. Rewriting that in a chat and email would be counter productive.
It's the same shit as working tech support, no one EVER reads manuals or does standard troubleshooting, they instantly jump to asking people for help which forces them to just read out the manual and troubleshooting steps first instead of actually helping those who need help..
If people could learn to take care of the fundamentals themselves and only ask for help when actually needed, everyone would be better off.
I'm too much of an internet introvert to ask people my problems, I just spend 1h debugging and reading the wiki
As a fellow ex-help desk guy :tm:. I just want to say that A) I feel you but also B) the very fact that you know no one reads manuals should be an indication that expecting them to is a flaw. Instead most people generally do better with hands on coaching. Idk about your job, but back when I was working help desk I got way better results when I let people just be people and patiently guided them through the steps. Most of them catch on eventually
I hate that, because when i call tech support i have to listen to them walk me through the basic steps before i get to the parts i need. I try telling them I've already worked through basic troubleshooting, but most of them are reading a script for every idiot that calls.
It's sort of a tragedy of the commons sadly, it's more effective to just treat everyone like a User than to gamble on people actually knowing what they're doing.
don't even need that, i've interacted with several companies that use a simple chatbot with pre-programmed responses and honestly? It's pretty nice and doesn't feel like bullshit.
Biggest issue is probably that people tend to forget it's not a human, and ask it 10 run-on questions which makes the software cry.
They have to specifically tell you to ask one question at a time and use as few words as possible..
As a noob to Linux: THERE'S A WIKI? Awesome!
As a mechanic: Everything I deal with comes with an instruction manual that has the steps written out simply.... for a mechanic.
If I didn't ask the simple questions when I first started, despite having the manual available, never would have learned the basics from someone who knows.
I'm not trying to sound combative or anything, just that sometimes a person needs a small stepping stone of an answer to progress.
Hopefully /s
I've been bitter enough to copy and paste it into a chatbox.
I get your sentiment on people skipping the reasearch part and jumping to asking help but I wouldn't say everything is documented tho. Although for the few problems that I did have arch documentation was pretty nice. I myself have an bluetooth bug that I eventually gave up as I couldn't find a fix to it, that's the only post I made with this account if u want to look it up. With things constantly changing and the infinite possibilities of config, there will always be some unknown bugs or issues that no documentation can cover.