this post was submitted on 31 Aug 2023
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605
Google kills two-year “Pixel Pass” subscription after just 22 months (arstechnica.com)
submitted 1 year ago by [email protected] to c/[email protected]
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Google kills two-year “Pixel Pass” subscription after just 22 months::Two years on a Pixel Pass was supposed to get you a new phone.

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[–] [email protected] 22 points 1 year ago* (last edited 1 year ago)

It's this kind of knee jerk on Google's part that might save them a few bucks in the short term (presumably incentiviced with bonuses for the managers) but causes long time reputational damage over time.

I don't understand how seemingly no one up the chain considers this before pulling the plug so quickly.

Don't fuck with user trust. When you lose it it's pretty hard to get back.