this post was submitted on 30 Aug 2023
34 points (100.0% liked)
Experienced Devs
3959 readers
9 users here now
A community for discussion amongst professional software developers.
Posts should be relevant to those well into their careers.
For those looking to break into the industry, are hustling for their first job, or have just started their career and are looking for advice, check out:
- Logo base by Delapouite under CC BY 3.0 with modifications to add a gradient
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
I find it interesting that the junior would fix these issues. In my team we established a fictive role which each developer takes in sprint rotation. The developer in this role would then handle these cases and also drive the investigation of incoming support requests / bug reports, playing third level support in a sense.
How do you handle support requests in your team/company? Is it the developers or do you have a dedicated team for that?