this post was submitted on 20 Aug 2023
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This is the one thing I am going to miss more than anything: Twitter worked for resolving issues with companies. It was the single good thing about it. Now that is going away, companies can ignore you.
Seriously I have been on the phone, email, on hold, trying to get things resolved. One tweet and suddenly I am important and they want to help. A lot of companies have different support teams to monitor social media and that is where shit gets done.