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Really, governments should make and moderate their own social media services, the basic concept is a great communication medium for everything from like reporting potholes to promoting blood donation drives to quickly sharing updates during emergency weather situations etc., the kinds of basic citizen service stuff governments should be doing, but when profit notices creep in we get all this data harvesting and Skinner-box algorithmic manipulation that ruins things
I hate it how Facebook is a better source of public safety information than some government websites.
If we need to travel the snowy highways you can get better updates on the conditions than the official highways website.
If you can even navigate the garbage official websites. That's alwaysy issue, there is way too much crap and nothing is straightforward ever.
Yes, too many times I have come across website pages telling me to visit "webpage name" if I'm looking to solve "issue that I need to solve" and then they don't even include the link to said webpage I have to search and find it myself.
Where I live the government does all this already.