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How to deal with Mom who CANNOT learn how to use a password manager, but demands I "fix it" (lemmy.world)

submitted 1 day ago by [email protected] to c/[email protected]

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I've become the tech guy, and family are extremely entitled to my services. My mom especially. BTW I can't cut her out, because I still live with her and she EXPECTS me to fix anything computer related. She won't take no for an answer.

I've tried to keep track of her passwords with a password manager, I've spent literally 8 hours in a single day filling out captchas and replacing passwords, and I've spent even more time trying to teach my mom how to use the manager.

She CAN'T learn it, and always makes a new password, which she doesnt keep track of and expects me to fix it. What the hell do it do? She uses firefox, with auto refill on, but it doesn't autofill on her iphone.

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[–] [email protected] 5 points 23 hours ago

Would she use one of those little password-keeper books? It's not as secure as a password manager, but it might help get her self-sufficient.

You could start not knowing how to do things, give slower answers, just give bad customer service. Or ask her if whatever she's trying to do can wait until she gets home to get computer.

I know the feeling of wanting to help, it's part of why I became a librarian. I also know the pain of old folks coming in and asking the same questions. I had one lady, really sweet, that would come in and ask for the phone numbers to maybe 3 businesses a day. Like, we'd show her how to look it up, we'd walk her through it on a public terminal, she'd still ask us again the next day. It gets frustrating and you pick your battles.

At least I could go home after a shift and stop being the tech-knower. It doesn't sound like you get to and that sucks.