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How to deal with Mom who CANNOT learn how to use a password manager, but demands I "fix it" (lemmy.world)

submitted 1 day ago by [email protected] to c/[email protected]

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I've become the tech guy, and family are extremely entitled to my services. My mom especially. BTW I can't cut her out, because I still live with her and she EXPECTS me to fix anything computer related. She won't take no for an answer.

I've tried to keep track of her passwords with a password manager, I've spent literally 8 hours in a single day filling out captchas and replacing passwords, and I've spent even more time trying to teach my mom how to use the manager.

She CAN'T learn it, and always makes a new password, which she doesnt keep track of and expects me to fix it. What the hell do it do? She uses firefox, with auto refill on, but it doesn't autofill on her iphone.

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[–] [email protected] 13 points 23 hours ago

Go to another account she hasn't messed up on her phone, and make her watch as you use the password manager to get in. Then, you can tell her for sure that the tech is working, and you've done your part, but you cannot fix her behavior. If she wants to keep resetting her passwords all the time, that's on her, otherwise, she'll have to put a small amount of time and effort into adapting to using the password manager.

If she isn't going to follow your suggestions and advice, why is she asking you for help? If she sincerely wants help, she needs to make an effort on her side to follow through.

This is a problem with psychology and boundaries, not a tech issue.