No doubt. The gap between designers and non technical users is a collaborative space that doesn't seem to me meet by foss but does seem meet by companies like Adobe using the massive amount of feedback sources and teams of designer does meet.

I, a "technical" user, find FOSS UX way better to me, but I can read and underatand issues on git, make merge requests, and even read some code to grasp how something should be working. That UX for shaping the actual program UX doesn't work for the "non-technical" crowd.

Sorry if I'm just ranting now lol, it's just something I keep trying to iterate when these issues pop up, hoping something comes up with a good solution.

So far it's education (grow the technical user base and bam better UX for FOSS!), commercial support and have support feedback for users, and maybe adaptive UXs using some kind ml feedback mechanism.

Honestly though we are doing the former and money is the limit to success (why pay for free? Is a hard sell for a product that isn't quite what someone wants yet).

The latter I just haven't seen a clean enough setup to start hacking with myself, and honestly means getting the metric collection for a lot of FOSS apps squared up first.