Selfhosted
A place to share alternatives to popular online services that can be self-hosted without giving up privacy or locking you into a service you don't control.
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I'm pretty sure that Pop OS isn't the product but I absolutely see what you are saying. I'm talking about things like commercial support for companies and maybe some sort of user facing service but I'm not sure how that would work.
Yeah that works as well. Matrix is supported that way. As does Rocket Chat and I'm sure plenty of others.
The sad part about Matrix is that it isn't supported, it is used. I think the blame is about 50/50. Users should donate and the leadership shouldn't of assumed that companies would give them money.