I call my credit card supplier to make a payment over the phone. This is because other payment methods are a shitshow¹. The robot says it will record my voice and use it for verification purposes. I’m not okay with that so I press buttons until a human comes on. I order the payment to draw from a checking acct. Then the operator transferred me a bot that said “state your name to confirm this payment”. Now what? I was trapped.
I wonder if this is something I should be giving a shit about. My data is routinely exfiltrated by criminals. I’m not sure if voice prints are being stolen in that way or how they might be used. Perhaps voice print is even more secure for the consumer. If the voiceprint cannot be used to create a voice, only to verify it, then a voice print may even be less useful for criminals than security questions. Any thoughts on this?
¹ (billpay is outsourced likely to a privacy abuser; will not do autopay because I want control [the purpose of privacy]; mailing a paper check is best for privacy but cannot be bothered for various reasons).
You’re not wrong, but the average person is going to do their typical “you’re too paranoid” routine against this.