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The interface called open-webui can run in a container, but ollama runs as a service on your system, from my understanding.
The models are local and only answer queries by default. It all happens on the system without any additional tools. Now, if you want to give them internet access, you can, it is an option you have to setup and open-webui makes that possible though I have not tried it myself. I just see it.
I have never heard of any llm "answer base queries offline before contacting their provider for support". It's almost impossible for the LLM to do it by itself without you setting things up for it that way.
I've seen this behavior mentioned on phones (Google, Samsung). They have a chip for the basic tasks, but for heavier stuff (e. g. images) they call home.