Asklemmy

44165 readers

1582 users here now

A loosely moderated place to ask open-ended questions

Search asklemmy 🔍

If your post meets the following criteria, it's welcome here!

Open-ended question
Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
Not ad nauseam inducing: please make sure it is a question that would be new to most members
An actual topic of discussion

Looking for support?

Looking for a community?

Lemmyverse: community search
sub.rehab: maps old subreddits to fediverse options, marks official as such
[email protected]: a community for finding communities

~Icon~ ~by~ ~@Double_[email protected]~

founded 5 years ago

MODERATORS

[email protected]

185

Beyond enshittification, why does tech oftentimes suck? (lemmy.ml)

submitted 2 months ago* (last edited 2 months ago) by [email protected] to c/[email protected]

95 comments fedilink hide all child comments

Sometimes I’ll run into a baffling issue with a tech product — be it headphones, Google apps like maps or its search features, Apple products, Spotify, other apps, and so on — and when I look for solutions online I sometimes discover this has been an issue for years. Sometimes for many many years.

These tech companies are sometimes ENORMOUS. How is it that these issues persist? Why do some things end up being so inefficient, unintuitive, or clunky? Why do I catch myself saying “oh my dear fucking lord” under my breath so often when I use tech?

Are there no employees who check forums? Does the architecture become so huge and messy that something seemingly simple is actually super hard to fix? Do these companies not have teams that test this stuff?

Why is it so pervasive? And why does some of it seem to be ignored for literal years? Sometimes even a decade!

Is it all due to enshittification? Do they trap us in as users and then stop giving a shit? Or is there more to it than that?

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 4 points 2 months ago* (last edited 2 months ago)

I think that manufacturers of tech products test their products only with a few standard configurations - but in reality there are too many possible combinations of different configurations:

Take a bluetooth mouse for example. Generally, it connects to a computer and it works. Now imagine that you have a different configuration - a logicboard in your laptop that has not been tested by the manucacturer of the mouse or an obscure model of the bluetooth reciever, that also hasn't been tested to work with that mouse. Your mouse works well in the beginning, but disconnects at random times. You can't pinpoint the issue, and when you are looking for help online, nobody seems to have the same problems with that mouse.

In this case, said mouse sucks, because it doesn't function reliably. A different person with a different configuration of their computer (different logicboard, different model of the bluetooth unit) might have no problems at all with the same mouse.