this post was submitted on 05 Aug 2023
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I work at a retirement place doing tech. Have had 3 hp printers shit the bed exclusively because of software in the 6 months I've been there. Hp smart is so bad.
Such a shitty company. As most of these people are former professionals they get an hp because they used it at work then get talked into the subscription ink because they aren't 21st century tech savvy.
One printer stopped printing because they did not have the subscription ink. They placed a normal ink cartridge in with a subscription one and the software would not allow printing because it recognized non subscription ink. Disgusting.
So many companies want to enter this subscription hellscape.
After being in IT and software development for over 25 years, the only printer brand I bother with any more is Brother. It's unbelievable how much better they are than everyone else. No nonsense drivers and they're not constantly trying to force you to buy expensive ink.
From a repair standpoint, Brother are definitely the best option (that I know of). I do authorised repair work for them, and their support guides, technical support team and range of spare parts is absolutely amazing. The biggest problem I see is aftermarket toner wrinkling up the fuser of laser models, but that's not like it's something Brother's introduced to be anti-competitive slime bags.
I've got a second-hand HL-5370DW (from 2009~) that's been through the wringer of a medical practice - I still use it to print without any issue, despite the Web UI insisting that all the non-toner consumables need to be replaced immediately.
People complain about them supposedly having DRM now or whatever but, to be frank, the fact that I can just click "print" and it actually prints makes it miles ahead by default. My printer actually functions now so I can't say I have any regrets.
.... what?