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this post was submitted on 19 Sep 2024
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Mildly Infuriating
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Y'all have to use ISP provided modems?
I told my ISP explicitly not to provide one as I owned my own
I was out of town when they set it up, guess what was installed
It took a year of calls for the rental to be taken off my bill and they never took the hardware back. I have lots of everything they said (recorded calls and told them I was too since 2 party state)
I love having 1 fucking Option!
I had something similar, except there was no hardware. They just tried to charge me for using my own router. It was a nightmare to get that removed from my bill, even with the agents going “yeah I see we didn’t leave anything, and your installer verified with our router and took that, but I also see it was shipped to you directly, so there’s nothing I can do”
Like cool, but nothing was actually shipped to me and even if it was that’s not my problem, it’s yours.
With my ISP, it's not an extra charge but included in the rest of the cost so it doesn't cost me anything extra to use theirs and if/when it fails, I just have to ask for a replacement.
Sometimes. I use my own setup whenever possible. But that means I still have the equipment they delivered even though I never asked for it.