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I fell for it. Fuckin' SteelSeries (lemmy.world)

submitted 3 months ago* (last edited 3 months ago) by [email protected] to c/[email protected]

98 comments fedilink hide all child comments

No this isn't an ad. Fuck their keyboards and their shitty software and horrific customer support

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[–] [email protected] 12 points 3 months ago (2 children)

I bought two different Bluetooth controllers from them. The first one had a known issue with the shoulder buttons. Like an idiot, I bought a second one. Same problem. SteelSeries support told me it was a known issue and they wouldn’t do shit.

I refuse to support SteelSeries.

[–] [email protected] 16 points 3 months ago* (last edited 3 months ago)

They literally stole mine.

It stopped working so I sent it in for RMA. They emailed me back saying they didn't have any more in stock to replace it with, so they gave me a gift card instead.

For 60 bucks.

They didn't have any products for that little at the time, except that controller. Which was out of stock. It would have been fine if I could just wait for it to be back in stock...

But guess what, the gift card expired, WITHIN A MONTH.

It was literally impossible to spend on anything without using even more money to buy some other steelseries product I didn't want or need, and I couldn't just keep it and wait until the next time I needed something, either.

I tried to explain this to support, I got completely ignored.

I have made it a point to tell this story every chance I get, and to never buy ANYTHING from them, ever again.

[–] [email protected] 9 points 3 months ago (2 children)

The fuck, how is that legal?

Your product that you sold me doesn't work.

Yeah that's a known issue, suck shit.

I mean....what?

[–] [email protected] 7 points 3 months ago* (last edited 3 months ago)

I live in the US. I don’t really get any protections.

Edit: found the Reddit thread I used to fix it back in the day; it was a very well-known issue

[–] [email protected] 3 points 2 months ago

Steelseries customer support consists of rigid adherence to anti-consumer policies and malicious glee when doing so does absolutely nothing to solve a problem.