Asklemmy

43833 readers

699 users here now

A loosely moderated place to ask open-ended questions

Search asklemmy 🔍

If your post meets the following criteria, it's welcome here!

Open-ended question
Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
Not ad nauseam inducing: please make sure it is a question that would be new to most members
An actual topic of discussion

Looking for support?

Looking for a community?

Lemmyverse: community search
sub.rehab: maps old subreddits to fediverse options, marks official as such
[email protected]: a community for finding communities

~Icon~ ~by~ ~@Double_[email protected]~

founded 5 years ago

MODERATORS

[email protected]

Be honest: have you ever lost your temper with a customer service rep? And did it ever help? (lemmy.world)

submitted 3 months ago by [email protected] to c/[email protected]

64 comments fedilink hide all child comments

I’m having a hell of a time with my current ISP (sitting at 18 days now without a connection) and I’m having to bite my tongue every time I’m talking to them (Remember The Human and all that)

Whilst the front line support are nice people and answer the phones quickly they are honestly pretty useless and they never really sound like they know what they’re talking about, also seemingly none of the departments seem particularly good about communicating what’s going on so it’s hard to get a straight and useful answer out of them.

Have you ever lost it with a rep? What happened? and did it ever help push things along?

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 4 points 3 months ago

The only time I ever did was with Microsoft years ago on the Xbox 360.

I bought a game online then a couple days later it kept telling me I didn't own the game but they still took my money. So I called customer service and after being transferred for the 6th time I finally lost my shit. I explained multiple times that I'm not angry with the rep but that this whole situation was completely unacceptable and it either needs fixed immediately or I'm trashing my Xbox and buying a Playstation.

They gave me a full refund and let me keep the game.