this post was submitted on 30 Jul 2024
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I've got a Protoarc EM01 as my daily driver. An EM04 as a spare, but it's not as good :(
I would search YouTube for a video where someone completely disassembles one that's similar to yours and see if you can learn more about it. I'm not suggesting you take yours apart. But it might show you if there's a potential fix for it.
My boss uses a trackball mouse, but it's a Logitech. I am not a fan of Logitech, personally. Their stuff always breaks on me after about 12-18 months.
So, it looks like this may be a hardware issue with this particular model.
I'm hoping to find an alternative trackball mouse with all of my feature requests, as I don't want to be trying to fix something that wasn't designed to work well.