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McDonalds removes AI drive-throughs after order errors (www.bbc.com)

submitted 5 months ago by [email protected] to c/[email protected]

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McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars' worth of chicken nuggets.

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[–] [email protected] 0 points 5 months ago

And the only way to check the order would be to listen to each order and confirm the order is correct - so totally duplicating the AI's job.

Lol, they do this already with humans, and have done so for more than a decade. Back when I worked in the MCD kitchen, wed always have someone with the drive thru headset on to hear what's coming and to make sure the back drive drone wasn't a complete moron (like the kid [hired before me] who in all seriousness asked me if there was bacon on a BLT, then completely missed the sarcasm in a drawn out "Noooooooo" and proceeded to tell the customer 🙄)