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Plex remote access - low quality even with gigabit fiber (lemmy.world)

submitted 4 months ago* (last edited 4 months ago) by [email protected] to c/[email protected]

33 comments fedilink hide all child comments

Hey all, I'm very new to self-hosting and have no background in anything computer-related. I'll explain in as much detail as I can. I'm running Plex on a Synology DS220+. I'm using the Plex app, i.e. not using Docker (see note below).

The issue: I can watch Plex on my local network in 4K, but outside my local network it barely makes it to 720p. I thought it was an issue with my upload speed, but I got gigabit last week and it hasn't fixed the issue. I have remote access enabled in Plex through a manually-specified port. The issue persists with my own account and any friends who have access to my library.

I appreciate any advice, links or questions you can offer!

NOTE: I understand the benefits of Docker and I promise to transition in the future. I spent many hours learning and troubleshooting, and it was even functional at times, but eventually I needed something that just worked.

EDIT: You all have been so helpful and supportive. Thanks for meeting me where I'm at and sharing some potential issues.

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[–] [email protected] 5 points 4 months ago (1 children)

Thanks for the concise reply!

-Streaming quality is set to original on every device I use to access Plex.

-I still get confused about open ports, but I'll check again and make sure it's not running through relay.

-I believe the hardware should be fast enough to transcode at least a couple streams, but I'll check again.

[–] [email protected] 4 points 4 months ago (1 children)

I was talking about a server side setting under Remote Access. Check there.

[–] [email protected] 1 points 4 months ago

Ah, okay. Thanks for the clarification.