this post was submitted on 23 Apr 2024
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So as usual, they purposefully do this. This reminds me of the time with the iPhone battery 'scandal' Apple Batterygate.
I really like their Airpods Pro (1st gen), have them for about 4 years now. However not without problems. I had to replace them 5 times because of crackling sounds, muffled sound and broke-bass sounds. This even happend after my 2 years warranty but luckily (and thankfully) the Apple employees are nice people at times. When it happened (twice) outside my warranty, they told me, if I showed them my receipt - They can and will give me a new pair of Airpods Pros.
They told me ''many do not know but there's a law that forces companies (even Apple) to give a 'decent product' to the customer''.
Not sure if I will get their Airpods Pro 2 (or 3) though after all the hassle.
EDIT: As I'm not sure if this law is also outside my country, here's the official government website with their explanation of it. It is in the Dutch language though: Rijksoverheid deugdelijk product
Only an apple zombie would be loyal to a product that crappy 5 times? My $30 Sesh earbuds work like a champ after several years. Then I got the $100 pixel A buds for free with a new phone and have been using those for years with no problems. Since they were so cheap I use the Sesh buds in the shower to listen to music or podcasts and they still work fine. I abuse cheaper products and they last longer than luxury brand crap.
I mean, if you don’t understand that I only paid once and that Apple replaced them freely even out of warranty. And that, that’s why I keep using the AirPods Pro (1st gen) for now.
I don’t know what else to tell you. You can call me an “Apple zombie” if that satisfies yourself. But it doesn’t make sense.
I’m not going to explain myself to a stranger that soft-insult and can’t even give an good argument as to why I should not keep using them while Apple replaces them for free until I decide to purchase different in-earbuds.
How much of your time was wasted dealing with a faulty product? That's beyond frustrating. When I spend apple money on something I expect it to work.
I understand you don’t like Apple. That’s fair. But you keep pressuring your opinion on others (me). You changed topics the moment, I told you, you didn’t understand my first comment.
Was it frustrating? Perhaps a little, I suppose. I don’t remember how much time, I spent. I don’t care either. The service was easy, quick and good. That’s what matters.
Lets rephrase that shall we? “When I spent money on something, I expect it to work.”
Indeed. I expected it to work, it didn’t. Unfortunately several times but they replaced the product without any issue. So problems quickly solved.
Life isn’t going to always be in your favor. Have patience and find a solution.
EDIT:
You also didn’t give me an actual good argument yet on this.
Haha no shit. It's like 1000 worth of air pods.
Customers like this deserve to be ripped off imo.
Reading comprehension fail.