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The Distribution of Users’ Computer Skills: Worse Than You Think (2016)
(www.nngroup.com)
This is a most excellent place for technology news and articles.
I have seen worse. Normie's around me use their phone to capture photo of the laptop screen and send the low pixel photo with less than half part in it including the actual document.
When I ask for a screenshot I get a Word document with a picture in it about 10% of the time.
I feel like that's more a boomer thing.