this post was submitted on 12 Jun 2024
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United States | News & Politics
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This is the best summary I could come up with:
Best Buy carried out another round of layoffs and job restructurings last week, with the company cutting some of its sales staff and reducing the pay for others, according to current and former employees who spoke with The Verge.
The layoffs appeared to have mostly targeted in-home sales roles called designers, who would go to customers’ homes to help identify products that would work in their space.
Best Buy has been drastically restructuring in recent months, responding to factors like falling sales after the pandemic spiked consumer electronics spending.
Barry repeated similar things during the company’s first quarter earnings call in May, saying that many of Best Buy’s moves to “right size” its business “are being implemented throughout this year.”
Those who weren’t laid off will now earn minimum wage, plus altered commission rates that “won’t make up for the drop in pay.” Before, they said, it was “easy to clear anywhere from $90K - 120K in the role.”
The retailer is also getting out of physical media sales, retreating from the Samsung authorized repair program, and starting to use generative AI for customer troubleshooting and order support.
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