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I have to imagine there are times they come across a bill collector or someone either doesn't know their job or just doesn't give a shit and lets them off the hook.

You're working at Comcast in the collections department, you're having a shitty day and an envelope full of legal looking papers comes across your desk saying to void a $300 bill? Fuck it, push the 'void' button and on to the next one, who cares.