this post was submitted on 08 May 2024
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“Has become”?
oh, sweet, summer child…
Nah, this is a stupid internet shit-take.
Amazon support was actually great when they first started, and has just slowly slid downhill ever since. They had to start strong, because nobody really trusted online shopping yet. People forget that before Amazon was a handful of sketchy one-off websites and mail-in orders.
I feel like such a Karen but in order to get help from Amazon, you just have to ask for a supervisor. They have the power that the old customer service reps used to have
The reason Karens do it is it typically gets them what they want, after all.
Well yes, because they used to be great, now they aren't.
They haven’t been great in well over a decade
Depends where you're from. Present Perfect is fine in this context.
I've had a lot of shitty experiences with their customer service lately. They were at least somewhat decent a few years back.