this post was submitted on 05 May 2024
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The standard rules are no refunds for games played more than 2 hrs. The first time you ask for a refund it's handled by an automated system. Ask for a refund again, and an actual staff member will review. So just try again.
They pinged me for owning it more than two weeks, so that's fun.
This is also part of the default refund policy on steam too yeah. Less than 15 days and less than 2h of playtime.
I'm aware, I may have just done it a bit early on in this fiasco.
Edit: "We will not be granting a refund at this time. The date of the purchase exceeds 2 weeks (our refund policy maximum)."
65+ hrs in... I wonder what my chances are...
I saw a screenshot of someone getting a refund with 90 something hours. Worth a try and see if they give it to you. Better then being stuck with a purchase you can't/won't use.
First attempt auto-rejected, FWIW.
No harm in trying again.