Technology

I’m assuming Poe’s Law here and I laughed pretty hard.

Paying down tech debt is a huge part of providing shareholder value. Executives might mistakenly believe it’s not. At some point your customer experience degrades too much and people leave unless you’re balancing new functionality against paying down debt. Or, in this case, you’ve made a business model of never paying down debt and taken over the market while executing a flawless regulatory capture.