this post was submitted on 27 Jul 2023
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This happened to my friends. They bought tickets, the flight got cancelled, they never got informed, they continued to get regular flight reminders, including a week before the "flight" and a reminder the night before to check in. They chose not to check in online, went to the airport, and were told at the check in desk that the flight didn't exist. Not just the flight, the route. The route they were flying no longer existed, and they still got notifications. Ridiculous.
Oh, and the kicker... they got emails afterwards asking them to rate the flight!