New Seller FAQ. I made a sale. Now what?

**How do I source items? ** The best places are garage sales, thrift stores, Goodwill, Goodwill Bins, and Salvation Army. You can also search on Craigslist and Facebook Marketplace for going out of business sales, garage sales, and people selling bulk clothes for low prices.

I’ve found items but how do I know if it's a good price?

You have to do your research! Search on the app for similar items by that brand and the sort by “Sold”. You can also search other apps like eBay or Mercari and check their sold comps too.

Some brands have style or model numbers on their tags. Add that number to the search to see if you can find similar items or styles.

My item does not have a brand tag. Now what?

If your item still has the care tags attached (typically on an inside seam), see if there is an RN number. You can put that number into the search box on https://rn.ftc.gov/account/basicsearch to see who originally manufactured or imported the item. Alternatively, you can use Google Lens to help identify your item.

My item does not have a size tag. What should I do?

You should provide measurements in your listing! You can guess the approximate size, but also add measurements so the buyer knows for sure if it will fit them.

Poshmark is asking for a description. What should I say?

Start with major identifiers: brand name, size, color, pattern, notable style details (halter top, empire waist, capri, etc), type details (activewear, casual, formal, work, etc), and material content. Then add measurements. Armpit to armpit, armpit to hem, and shoulder seam to hem are the main ones for tops. Waist, inseam, and rise for pants.

Someone made me a low offer. Do I have to accept it?

No, it's your item. You get to set your price and that includes whether or not you accept a low offer.

*When I accept an offer, do I have to wait for the buyer to pay?

No, the buyer has already approved the purchase and allowed Poshmark to deduct the money.

When do I get paid?

You get paid after the item is delivered and the buyer accepts the purchase. If the buyer doesn't accept the purchase you have to wait 3 days.

What happens if I don't get paid within 3 days?

You'll have to contact Poshmark. See our main FAQ.

Can I ship in any box or only USPS boxes?

You can ship in any plain box, even reused Amazon boxes. You can also order USPS Flat Rate boxes, bags, and stickers from usps.com. The only packaging materials you CANNOT ship in are the USPS Flat Rate Express packages.

Do I have to include wrapping paper, stickers, free items, or thank you cards?

No, you do not have to include anything other than the item, unless your item is delicate. If your item is delicate it would be best to wrap it in bubble wrap, balled up tissue/news paper, and a second box. Delicate items include electronics or watches with glass.

If Poshmark sees you shipped your item inadequately they will approve a return.

How do I ensure my item is shipped with adequate protection?

Invest in boxes, bubble wrap, and newspapers. Wrapping an item with only newspaper is not adequate. Newspaper, when layered, is extremely hard and does not transfer shock very well. Bubble wrap and a second box will ensure that if your item is thrown, dropped, or kicked, the shock will be transferred through the cardboard and bubble wrap and not the item.

Granted, your item may still arrive damaged, but at least you can say you did the best wrapping job possible.

Help! My item is shipping USPS Parcel Select (Ground) and not Priority Mail!

Items placed in the Electronics category will be shipped by Parcel Select since they are assumed to have a lithium battery. Even if your item is electronic adjacent (like a camera accessory) and does not contain a battery, it will still be shipped with Parcel Select.

The buyer opened a case! Now what?

This is super case specific and there is no one-size-fits-all answer. But I’ll give you some advice.

Keep calm and collected. Only state facts. Only address poshmark and the issue at hand, do not address the buyer. Do not engage in arguments or personal attacks, even if you really want to.

Post your case details to the forum and we can provide more help/advice.

Do sellers rate the buyer?

No, they do not. You cannot leave a bad review for a buyer. Only buyers can leave reviews for sellers.

Oh, no! I got a 1 star feedback! It’s so unfair! Can I get rid of it?

You cannot get rid of the 1 star feedback. You can remove the text. The good news is that only you and the buyer that left it can see the feedback. No one else can see it!

Yes, it’s unfair, but we all have them. Suck it up buttercup.

Poshmark Frequently Asked Questions:

A buyer is asking me to send them a message via text, phone, WhatsApp, etc. Is this a scam?

Typically. In a few (rare) cases the buyer is just clueless. However, in most cases it is a scam. It works like this: you message the buyer through text or email and they agree to pay on Paypal, Venmo, or another payment platform. Then you ship the item. Little do you know, the payment method they used was stolen. The original owner of the payment method opens up a case and gets their money back. The scammer gets to keep the item. You get nothing.

Do not take transactions off of Poshmark.

I shipped an item through Paypal, Venmo, etc and a case was opened or the payment was reversed. How do I get my funds?

That’s a hard lesson to learn. Hopefully, it wasn’t an expensive item. You took the transaction off of Poshmark so Poshmark’s seller protection doesn't come into play. You can try opening a case with the platform the payment was made with (Paypal, Venmo, etc), but chances are you are out of luck.

Do not take transactions off of Poshmark.

Help! My account was used to make a purchase I didn’t authorize!

If it’s been less than 3 hours, you can manually cancel the order from the Order Details page. Then change your password (and the passwords of all accounts you use that password on), contact Poshmark, and contact your payment processor (bank, credit card, Paypal).

If it’s been more than 3 hours, you need to reach out to the seller and let them know what happened. You also need to change your password, contact Poshmark via email and your payment processor (bank, credit card, Paypal).

I’ve emailed (repeatedly) Poshmark support and they haven’t gotten back to me.

You need to stop emailing. Your first email was put in a queue. Your second (third, fourth, fifth, etc) emails got you pushed back to the bottom of the queue. Take a deep breath. It takes days, sometimes weeks, for them to reply. If you keep emailing, they will NEVER reply. Stop emailing.

The buyer’s username is weird or the purchase username doesn’t match the shipping label username.

Guest accounts (or accounts from Google Shopping) look weird. There’s nothing wrong with a little weirdness. It may take the full 3 days for payment to be released on this sale.

If the username on the label doesn’t match the username that purchased the item, that’s normal. That means your guest (or Google Shopping) buyer created an account.

It’s been 3 days and payment hasn't been released!

There is a known glitch where payment isn’t released after 3 days. You’ll have to contact Poshmark support.

Alternatively, your buyer has opened up a case and Poshmark is in the middle of reviewing the case. There is no way of telling when this happens. Payment just doesn’t get released.

It’s been more than 3 days and the buyer opened a case!

Buyers have 3 days to contact Poshmark about a problem. The transaction is suspended when they do this. There is no indication (currently) that the transaction was suspended or that Poshmark is reviewing. It is possible that the buyer opened up a case on Day 1 and on Day 7 you are finally notified.

How do I get a shipping label?

Click on your username, the look under your My Sales tab then click on the item and scroll down until you see "Download Label" or you can check your emails for a label.

I received an email from Poshmark saying I sold an item, but I don't see the transaction on the app/website.

This is a phishing scam! The scammers send emails hoping you will click on a link in the email. If you do, you will be promoted to login on a legit-looking website. When you input your username or password you won't be sending it to Poshmark, but instead to the scammer.

How to spot a phishing attempt: The email address may end in a form that Poshmark doesn't use, such as @poshmark123.com. The logos may look off. It may contain spelling or grammar errors. The information doesn't correspond to your account.

If you want to report a phishing attempt, forward the email to [email protected]

If you have engaged with a phishing attempt (replying to the email, clicking a link, etc) contact [email protected].

How do I contact Poshmark?

Email: [email protected]

Twitter: twitter.com/poshmarkapp

Copyright: [email protected]

Phishing: [email protected]

CEO: [email protected] [no idea if this still works. It's supposed to be Manish Chandra's personal Poshmark email address]

There is no phone number for Poshmark support.

Granted the "change" was to add an unsubscribe button that asks if you want to unsubscribe from the Shows or the user. The feed is still overwhelmed. I just got 6 new show notifications. Something needs to be done. Show notifications should be off by default, I believe.

Have a seller that went above and beyond? Find something that you've been looking for forever? Find a brand new fav? Let us know!

[email protected]

https://lemmy.world/c/poshmark