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The original was posted on /r/iphone by /u/klnaniah on 2024-04-07 16:35:13.
I'm absolutely livid and at my wit's end here. My Apple ID was banned out of the blue, and the so-called "senior advisor" from Apple has been downright unhelpful. They claim it's due to "sending suspicious messages," which is absurd—I don't even use iMessage. Their vague accusations have left me in the lurch.
I'm racking my brain here because the only thing I can think of is my daily use of a VPN, but it seems extreme for that to cause a ban. Could using a VPN daily be to blame? Since when does protecting your privacy lead to an account ban? It's outrageous! My Apple ID is a lifeline, with countless important accounts linked to it. And now, without any legitimate justification or even a warning, Apple's heavy-handed approach has cut off my access. No discussion, no appeal, nothing!
What could be other possible reasons for this? Has anyone experienced something similar? I'm looking for any steps I can take because I have numerous accounts tied to my Apple ID, and it's incredibly inconvenient to have it banned without a proper explanation or a chance to secure my data.
Some updates:
After making some noise and pushing for answers, I was finally put in touch with an even more senior advisor at Apple. Their advice? Write a formal complaint letter.
They've provided me with a mailing address to send a detailed grievance. It seems old school, but if it can help rectify this ridiculous situation, I'm all for it. I'm sharing this to let you know that there might be a sliver of hope if you find yourself in a similar predicament.
Now I feel lucky that I've never used Apple's Keychain or iCloud services to store my personal passwords and photos. If your digital treasures matter to you, you should also use services that can easily diversify your backups.
Some new thoughts:
I later received an email from Apple saying, "Your account was closed in accordance with the iCloud Terms and Conditions. I’m unable to provide further information about this case. " This contradicts what the advisor hinted at on the call (suspicious messages). I barely use iCloud, enabled EE2E and never used it for sharing or anything unusual. It appears even the support team is uncertain about the reason behind the deactivation as I am.
Many people asked me if I sent some messages that could be reported. I really don't use any Apple services for messaging. I use many other third-party platforms like Facebook, WhatsApp, Telegram. None of them belongs to Apple.
Some other folks mentioned that my account might have been compromised due to a weak password. I'll admit it is possible, but part of the blame falls on Apple's frustrating policy that doesn't allow pasting into the password field for Apple ID. This essentially barred me from using a complex password generated from my password manager, forcing me to opt for something more memorable yet less secure. I did enable 2FA though.
Another user shared his ban experience. His whole family accounts were banned because his credit card couldn't be used. He tried to link another card 7-8 times which triggered the fraud detection system. I remembered that I also tried to restore a purchase which I bought from r/AppHookup for free previously, I guess somehow this made Apple feel suspicious (due to network issue or anything, idk).
What's really concerning is the unique nature of an Apple ID. Unlike most other IDs, it's tied to so many important digital assets like passwords, photos, documents, wallets and linked accounts. And because of Apple's closed ecosystem, backing up isn't so user-friendly. Being banned without a chance to appeal or rescue the data feels like a nightmare because of the sheer amount of personal data at stake. Let's all stay aware of how we manage our digital lives and take steps to protect our assets.
I will keep this post updated!