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The original was posted on /r/iFit by /u/TheJoor on 2023-09-27 00:38:24.
I have been in contact with iFit support for about 6 hours total on this. My video in workouts will stutter every 5 to 10 seconds like clockwork depending on if it was just powered off or left on over night.
Support said all the same things I have read about from other users (e.g. you need to be on a 2.4ghz, reinstall everything, you have network channel congestion). I have 1gig fiber on a Orbi 850 with a satellite so my wifi speeds are always over 700Mbps. But you can't separate the 2.4Ghz and 5Ghz into separate SSID's because this is modern mesh system. So I got a Asus GT AX6000 to do just that. Turned off the Orbi and ran just the Asus, same video skipping problem.
But what I found out that I haven't heard anyone mention is what the traffic actually looks like to iFit. When you start the workout on Optimized video, it will buffer around 25mb's at a constant normal speed (got it as high as 60Mbps on a 5Ghz connection and 40Mbps on a 2.4ghz), it will then stop downloading until you start the workout, and here is the interesting part, when it starts the workout it will have a download spike every 5 seconds of around 5-10Mbps!!!! It is a perfect spike everytime and it correlates with all the complaints online of it doing this every 5 seconds! Only time I get it every 10 seconds is when I have reset the treadmill and it is the first power up.
So my research here is that this blaming the network is absolute hog wash. And my 5Ghz connection was faster than my 2.4Ghz through the treadmill, I think that is all a distraction. The 5 second streaming data spike is causing a CPU spike IMHO. I come to that conclusion because the stuttering is right out the gate on a workout but remember it buffers about 2 minutes before you start if you wait a 15-30 seconds before you start. So there should be no stutter at the beginning yet there is.
After sending logs and all the interaction with them, I am at the whim of their development team to create a new update and I only have 12 days left to return this. Which feels like a con because I saw 30 day money back guarantee but I will have to pay the $250 to return ship and 10% on $3000 for $300, not to mention the $300 I paid to have it installed.
In the image the large portion is the buffer before the workout starts, then you see the spikes after I start it.
