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The original was posted on /r/framework by /u/MrFish114 on 2024-04-08 04:28:27.
Kind of a click baity title but now that I've been running my FW 16 for a few weeks I wanted to address some of the biggest complaints about Framework that I've seen.
Fit and finish: I have had zero complaints with the fit and finish of my Framework. Is everything perfectly flush and milled to perfection? No. But look at the laptops that fit that category (mainly Apple) and think about how poorly user servicable those devices are. At the core of Frameworks mission is to create user servicable friendly laptops, that will mean some compromises when you consider that it's designed to be taken apart. The tighter the tolerances the less user-servicable
Cost: I get it, Framework costs more than other similarly spec'd laptops on the market. If you are looking for a new laptop and only considering cost to performance, Framework isn't the laptop for you. They are a boutique manufacturer and don't have economy of scale on their side. Personally I am okay paying a slight premium for future repairability. I purchased a Framework because I needed to replace my old laptop that was only 4 years old. The CPU and GPU were still getting the job done, but the trackpad was dying as was the keyboard. Two relatively cheap items that scrapped an entire laptop.
Hardware Compatibility: Especially when it comes to RAM, there is only so much a boutique company can validate when it comes to RAM. The combination of number of manufacturers, size, and speed of kits means they can't test everything. And unfortunately we live in a world if liability and litigation. It's easier for them to get some of the top selling, most common RAM kits and validate them to at least give their users known good. They have even said kits not on their list may be compatible, but they can't guarantee it.
I'm not going to spout out that Framework is the perfect company and they can do no wrong. But their dedication to right to repair and future upgradability, combined with their transparancy of issues as they arise (specifically with the FW 16) means that unless something drastically changes, they have earned me as a customer.