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I was handed a really surprisingly thin cup in the Frankfurt airport, and it completely squished open as I grabbed it. I apologised and offered to help clean up within seconds, but first I reacted.
Bro was nice about it, and gave me another one. That might not be what you were asking about, but it is a customer service thing.
Nope. I know it's a person on the other end that's probably confused and figuring stuff out to the best of the ability. I try not to get upset because I've been there.
No, but that's because my brain is weird. I have a lot of difficulty getting angry, usually I just get really frustrated but it almost never boils over into actual anger. Even when it does I'm not that angry. Sounds good probably, but every emotion is useful and it tends to lead to me not standing up for myself.
I was the lowest rung CSR punching bag for many years, so no. I think that whole experience is what conditioned me to do what I've always done when I have bad service: cancel, chargeback (if necessary), move on. I've probably only left one or two bad reviews in my life, just to warn others of egregiously unsafe practices. One of those business reached out afterwards to "make it right". Nope, no contact.
Those years also taught me that if you fill out a customer service survey and you give anything less than straight 10's across the board then you are actively hurting the employee.
Yes and yes. It just depends on when and how it's done. It worked wonders with my medical insurance. My Doctors weren't too happy yet my health improved.
Honestly yeah not blow up levels of anger more passive aggressive with a hint of sarcasm when I was talking to them instead. It happened when I tried getting help at an at&t store to port out my number from at&t prepaid. Yes I know now its not the same branch or something but damn they were rude and at least could've told me who to call. Iirc they were watching a sports game so they probably just wanted to rush me out. At&t prepaid's reps were nice though just thick accents.