this post was submitted on 22 Aug 2023
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Ambeo Max TrueHD Frequency issue

I'm hoping someone else has come across this issue before.

What I've had happen is whenever I try to play any content that uses the TrueHD audio codec if it has a higher hz range than 48khz the soundbar makes a horrible clicking sound and won't play the audio correctly.

I've done quite a few tests to narrow the issue down. Anything using the DTS-HD MA or DTS:X codec at similar frequencies is fine (tested at 192khz).

I've also tested with a different soundbar (Sony HT-A7000) using the same movie with no issues. The movie has a TrueHD track at 192khz.

This definitely seems like a software issue to me specifically with the implementation of the TrueHD Codec and not a hardware issue.

I've had a very long support ticket open with a lot of back and forth where at one point they said it's 100% a software issue but now they've flipped on that and said I need to send the unit in to be looked at.

Overall the whole process has been very frustrating as aside from this the soundbar has been amazing.

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