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I hate to be the voice of reason here, but if you get inside a powerful device to pilot it you should at minimum read the directions first.
I bought a new car recently, and I looked up how to get in, open the hood and jump start it if it has a dead battery, how to get in and start it with a dead keyfob, etc before I ever took delivery.
A bit of knowledge turns a major problem into a 5 minute problem. That said, it sounds like following the directions and using the manual release didn't work very well.
That's gotta suck.
Are lots having this problem or just enough for this article?